Quality Improvement – We will help you carry out your QI program to not only meet regulatory requirements but more importantly to ensure your facility is providing the highest level of quality care available.
Human Resources – Included in our Human Resource offerings are: Policies, Employee Handbook, Forms and Performance Evaluation tools.
Supply Management – Appropriate supply expense management and inventory control is increasingly important as facilities experience tougher reimbursement from third party payers.
Privileging and Credentialing support – SMP’s clinical staff will provide guidance and document templates for this important process.
Information Systems and Support – Complete computer system design and support including servers, workstations, printers and network infrastructure.
Corporate Compliance – Our Corporate Compliance Program includes policies, procedures and guidance for training staff.
Ongoing Regulatory, Licensing, Accreditation – Maintaining licensure and accreditation is an ongoing, important task. We will work with you to be sure you stay in compliance continually, rather than scrambling at re-accreditation time.
Policy and Procedure Maintenance – As policies and procedures are updated, you will receive copies so that you may revise your manual as appropriate.
Infection control – Infection Control has never been more in the focus than it is right now. Our comprehensive Infection Control Program will meet all industry standards and regulatory requirements.
Patient, Physician and Employee Satisfaction – Customer satisfaction (both internal and external) is paramount to the success of your facility. SMP will assist you with the implementation of comprehensive and meaningful Patient/Physician/Employee satisfaction programs.
Benchmarking Activities/Best Practices – SMP provides clinical, operational, and financial benchmarking between the facilities we are affiliated with. The results of benchmarking activities are utilized to determine best practices among the facilities which helps contribute to the growth and success of all of our facilities.
Annual Mandatory Education for Staff – The ongoing education and training for your employees is not only required, it is the right thing to do. We will provide you with an up-to-date and regulatory compliant solution for Mandatory Education.
Culture/Team Building Strategies – The culture under which a facility operates not only affects the morale of all who work there but can also impact productivity and patient satisfaction. Let us assist you in building a positive, health work environment.
Risk Management – Our team will provide guidance as you deal with risk related issues.
Marketing – We will work with you to create a right-sized marketing plan that suits your facility’s needs.
Leadership Development Resources – In addition to guidance and support for your leadership team, SMP has multiple resources available to help grow the leaders of your facility.