Ongoing Operations

Ongoing Operations

Surgical Management Professionals (SMP) can assist you with every aspect of managing, operating and marketing your surgery care facility.

Quality Improvement
We will help you carry out your QI program to not only meet regulatory requirements but, more importantly, to ensure your facility is providing the highest level of quality care available.

Leadership Development Resources
In addition to guidance and support for your leadership team, SMP has multiple resources available to help grow the leaders of your facility.

Supply Management
Appropriate supply expense management and inventory control is increasingly important as facilities experience tougher reimbursement from third-party payers.

Privileging and Credentialing support
SMP’s clinical staff will provide guidance and document templates for this important process.

Corporate Compliance
Complete computer system design and support including servers, workstations, printers and network infrastructure.

Human Resources
Included in our Human Resource offerings are: Policies, Employee Handbook, Forms and Performance Evaluation tools.

Ongoing Regulatory, Licensing, Accreditation
Maintaining licensure and accreditation is an important ongoing task. We will work with you to ensure you stay in compliance continually, rather than scrambling at re-accreditation time.

Policy and Procedure Maintenance
As policies and procedures are updated, you will receive copies so that you may revise your manual as appropriate.

Infection control
Our comprehensive infection control program will meet all industry standards and regulatory requirements.

Patient, Physician and Employee Satisfaction
Customer satisfaction (both internal and external) is paramount to the success of your facility. SMP will assist you with the implementation of comprehensive and meaningful patient/physician/employee satisfaction programs.

Benchmarking Activities/Best Practices
SMP provides clinical, operational, and financial benchmarking between the facilities we are affiliated with. The results of benchmarking activities are utilized to determine best practices among the facilities which helps contribute to the growth and success of all of our facilities.

Annual Mandatory Education for Staff
The ongoing education and training for your employees is not only required, it is the right thing to do. We will provide you with an up-to-date and regulatory compliant solution for mandatory education.

Culture/Team Building Strategies
The culture under which a facility operates not only affects the morale of all who work there but can also impact productivity and patient satisfaction. Let us assist you in building a positive, health work environment.

Risk Management
Our team will provide guidance as you deal with risk-related issues.

We will work with you to create a right-sized marketing plan that suits your facility’s needs.

Client Feedback

Traci Albers

Surgical Management Professionals is truly a unique management company. They not only provide the experience and leadership for your organization, but they also value their relationship with the centers they manage. We are able to receive immediate results and attention to our issues. SMP’s priority is what is in the best interest of the surgery center. SMP provides the full range of services from financial management to continuous quality management to infection control support and everything in between. They have the expertise in multiple areas to support us on a day-to-day basis. The executives that lead SMP are individuals that have actually worked in an ambulatory surgery center or specialty hospital setting; therefore, they understand the issues we face and can provide real-world solutions. In a day when reimbursement is getting tighter and cash flow is becoming more of a challenge, I can continue to rely on SMP’s business office to negotiate the best payer contracts, code claims with accuracy, and collect payments exceeding industry A/R standards. The staff that provide this service to our center are second-to-none.

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